Privacy Policy for FRANSiS™
Last Updated: 11/04/2024
1. Introduction
Small Guy LLC, doing business as FRANSiS™ ("we," "us," or "our"), is dedicated to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, and sharing of information when you use our conversational SMS AI solutions ("Services").
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide, including but not limited to:
- Name
- Email address
- Phone number
- Other identifiers necessary for account setup and service delivery.
2.2 Usage Data
We may collect information about your interactions with our Services, such as:
- Message content
- Message frequency
- Timestamps
This information helps us improve Service quality and enhance user experience.
2.3 Device and Log Data
We may collect information about your device, including:
- IP address
- Browser type
- Operating system
Additionally, we collect log data to monitor and maintain Service security and performance.
3. How We Use Your Information
We use the information collected for the following purposes:
3.1 Service Delivery and Maintenance
To provide, maintain, and support our Services.
3.2 Service Enhancement
To improve, personalize, and refine our Services based on user needs and preferences.
3.3 Communication
To communicate with you, including responding to inquiries and customer support requests.
3.4 Legal Compliance and Enforcement
To comply with legal requirements and enforce our terms and conditions.
3.5 Analytics
To conduct data analysis for optimizing and improving our Services.
4. Information Sharing
We do not sell or share personal information with third parties for marketing purposes. We may, however, share information under the following circumstances:
4.1 Service Providers
We may engage trusted third-party vendors to perform certain business functions, such as:
- IT services
- Payment processing
These providers are obligated to handle data in compliance with applicable privacy laws.
4.2 Legal Compliance and Protection
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Protect the rights, property, or safety of FRANSiS™, our users, or the public
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, use, modification, or disclosure. However, no data transmission or storage method is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as needed to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
7.1 Access
The right to request access to the personal information we hold about you.
7.2 Correction
The right to request corrections or updates to your information.
7.3 Deletion
The right to request deletion of your information, subject to certain legal exceptions.
To exercise these rights, please contact us using the details provided at the end of this policy.
8. Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, along with the updated effective date. Your continued use of our Services after any changes signifies your acceptance of the revised terms.
